Privacy Policy

Last Updated: January 2026

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1. Introduction

vb80 ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which we collect, store, process, and share any personal data you provide to us, or that we collect through your use of our platform at https://vb80.app. Please read this document carefully before accessing or using our services.

By registering an account or using vb80 services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. This policy applies to all players from Bangladesh and any other jurisdiction who access our platform. We reserve the right to update this policy periodically, and we encourage you to review it regularly.

2. Information We Collect

When you create an account, make a deposit, place a bet, or communicate with our support team, we may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued ID details for KYC verification.
• Contact data: email address, mobile number, and correspondence address (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: transaction histories, deposit and withdrawal records, payment method identifiers (bKash wallet number, Nagad number, Rocket number, bank account details).
• Technical data: IP address, browser type, device identifiers, operating system, and session logs collected automatically when you access our platform.
• Gameplay data: betting history, game preferences, bonus usage, session duration, and responsible gaming interaction logs.

3. How We Use Your Information

vb80 uses personal data collected from you only for specified, legitimate purposes. We will not process your data in a manner that is incompatible with those purposes. The primary reasons we process your information include:

• Account management: to create, maintain, and administer your vb80 player account, including identity verification (KYC) and account security.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to ensure smooth gameplay across our cricket betting, live casino, slots, and crash game products.
• Legal and regulatory compliance: to meet anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations, and to respond to requests from lawful authorities.
• Customer support: to respond to your enquiries, handle complaints, and resolve disputes relating to your account or gameplay.
• Platform improvement and analytics: to analyse usage patterns, diagnose technical issues, optimise game performance, and improve the overall user experience on vb80.

4. Legal Basis for Processing

We process your personal data on the following legal grounds, consistent with applicable data protection principles:

• Contractual necessity: processing your data is required to provide you with the vb80 gaming services you have registered for and to fulfil our obligations under the Terms & Conditions.
• Legal obligation: certain data must be retained and shared to comply with AML regulations, responsible gaming mandates, and lawful governmental or regulatory directives.
• Legitimate interests: we may process data to prevent fraud, maintain platform security, and conduct internal analytics — provided these interests are not overridden by your fundamental rights.
• Consent: where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting [email protected].

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5. Sharing of Your Information

vb80 does not sell, trade, or rent your personal information to third parties for commercial purposes. We may, however, share your data with carefully selected partners and service providers in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card networks, we share the minimum necessary financial data with our licensed payment partners.
• Game technology providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive anonymised or session-level technical data to ensure game integrity and fair play certification.
• Legal and regulatory bodies: we may disclose your personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by law or in connection with legal proceedings.
• Fraud prevention and security services: third-party identity verification and anti-fraud partners may process limited data to authenticate users and detect suspicious activity on the platform.

Any third party with whom we share data is bound by strict confidentiality obligations and data processing agreements. They are permitted to use your data only for the specific purpose for which it was shared and must comply with all applicable data protection standards.

6. Payment Data & Financial Privacy

Financial transactions on vb80 — including deposits via bKash, Nagad, and Rocket, and withdrawals to any supported Bangladeshi payment channel — are processed through encrypted, PCI-DSS-compliant pipelines. We do not store your full card numbers, mobile banking PINs, or internet banking passwords on our servers at any time.

Transaction records are retained as required by our financial compliance obligations and may be subject to review by our AML compliance team. If you have questions about a specific transaction, please contact our support team directly. We strongly advise all players never to share their payment credentials with anyone, including vb80 staff.

7. Cookies & Tracking Technologies

vb80 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform performance. The types of cookies we use include:

• Essential cookies: strictly necessary for platform functionality, including keeping you logged in and maintaining your session state between pages.
• Analytics cookies: help us understand how players interact with vb80, which pages are most visited, and where improvements can be made — all data is aggregated and anonymised.
• Preference cookies: remember your language setting, device preferences, and other personalisation choices so you do not have to reconfigure them on every visit.

You can manage or disable cookies through your browser or device settings. Please note that disabling essential cookies may affect the functionality of certain features on the vb80 platform, including account login and game loading.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In practice, this means that active account data is retained for the lifetime of your account. After account closure, certain categories of data (such as transaction records and KYC documents) are retained for a minimum of five (5) years in accordance with standard AML compliance requirements.

When your data is no longer needed for any legitimate purpose, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request account deletion, we will process that request in line with our retention obligations and confirm the outcome within 30 days.

9. Your Rights & Choices

As a vb80 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request":

• Right of access: you may request a copy of all personal data we hold about you, including what it is, how it is used, and with whom it has been shared.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances, you may ask us to delete your personal data (the "right to be forgotten"), subject to our legal retention obligations.
• Right to restrict processing: you may request that we temporarily pause our processing of your data while a dispute or inaccuracy is being resolved.
• Right to object: where we process your data on the basis of legitimate interests, you have the right to object to that processing, and we will cease unless we have compelling legitimate grounds.

We will respond to all legitimate data rights requests within 30 days. In complex cases we may extend this by a further 60 days, but we will notify you of any extension and the reason for it. There is no charge for exercising your data rights.

10. Security Measures

vb80 employs a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, firewalls and intrusion detection systems, strict staff access controls on a need-to-know basis, and regular third-party security audits.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that is likely to result in high risk to your rights and freedoms, we will notify you as required by applicable law. You also play an important role in security: please keep your vb80 account password confidential and contact us immediately if you suspect any unauthorised access.

11. Minors & Age Restriction

vb80 is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we discover or are notified that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has accessed or registered on vb80, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

vb80 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may also send a notification to the email address associated with your account or display a prominent notice on the platform.

Your continued use of vb80 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to periodically review this page to stay informed about how we are protecting your information. If you do not agree with any changes, you should stop using the platform and may request account closure.

13. Contact & Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vb80 handles your personal data, our data team is available to assist you. Please write to us at the email address below — note that this address is for data privacy enquiries only; for gameplay or account support, please use the same contact channel and specify your query type.

Data Privacy Contact: [email protected] — Please allow up to 5 business days for an initial response. For urgent account security matters, please include "URGENT" in your subject line.